DISPUTE RESOLUTION

Alternative Dispute Resolution

In case of consumer dispute, consumers can resort to an Alternative Dispute Resolution Entity (ADR), in accordance with Law No. 144/2015, of September 8.

Alternative Dispute Resolution is an extrajudicial procedure, simple, fast, confidential and inexpensive, which allows the resolution of consumer disputes through the intervention of an impartial entity.

Lisbon Consumer Conflict Arbitration Center

Online Dispute Resolution Platform

For disputes related to online purchases, European Union consumers can also resort to the Online Dispute Resolution Platform (ODR), available at:

https://ec.europa.eu/consumers/odr/

Complete List of ADR Entities

To consult the complete list of Alternative Dispute Resolution entities in Portugal, visit:

www.cniacc.pt/pt/entidades-de-ral/

Complaints Book

All consumers have the right to the Complaints Book, available both in physical format at our establishment and in electronic format.

To access the electronic Complaints Book, visit: www.livroreclamacoes.pt

Contact

For questions or complaints, contact us at: